Since 1998, we have made it a top priority to offer distributors and resellers the best in call center support.
The call center, based in Aguascalientes, Mexico, is focused on providing best-in-class support for retail products. Friendly, helpful agents that speak both English and Spanish, can solve most customer issues in an average of less than three minutes.
Human-to-human communication is our priority, but NetworkIP also understands the importance of utilizing advanced tools to manage, report and review cases. The call center website is fully integrated into the trouble ticketing system. You have the ability to download and listen to customer service calls, generate weekly reports to show daily statistics as well as create a monthly roll-up.